Datel Strata CIX Podręcznik Użytkownika

Telecommunication Systems DivisionNovember 2007CIX IP Attendant ConsoleUser Guide®

IntroductionConventionsvi Strata CIX IP Attendant Console 02/06ConventionsConventions DescriptionNoteElaborates specific items or references other

IntroductionRelated Documents/MediaStrata CIX IP Attendant Console 02/06 viiRelated Documents/MediaNote Some documents listed here may appear in di

IntroductionRelated Documents/Mediaviii Strata CIX IP Attendant Console 02/06

Strata CIX IP Attendant Console 11/07 1 The Grand Tour 1This chapter describes the Strata CIX IP Attendant Console, menu

The Grand Tour2 Strata CIX IP Attendant Console 11/07The Strata CIX IP Attendant Console is provided on a PC with Microsoft® Windows® 2000 operatin

The Grand TourAttendant KeysStrata CIX IP Attendant Console 11/07 3Attendant KeysNumeric Keypad PC KEY ATTENDANT KEY DESCRIPTIONMinus (–)Hold/Re

The Grand TourAttendant Keys4 Strata CIX IP Attendant Console 11/07Special Function KeysFunction and Volume Keys PC KEY ATTENDANT KEY DESCRIPTIONIN

The Grand TourAttendant KeysStrata CIX IP Attendant Console 11/07 5Note If you place all the key stickers on your keyboard, you will have some l

The Grand TourViews and Controls6 Strata CIX IP Attendant Console 11/07Views and ControlsThe View Pane contains icons for Call Monitor, User Direct

The Grand TourViews and ControlsStrata CIX IP Attendant Console 11/07 7Menu BarThe menu bar for the CIX IP Attendant consists of the Console, Ca

Publication InformationToshiba America Information Systems, Inc., Digital Solutions Division, reserves the right, without prior notice, to revise this

The Grand TourViews and Controls8 Strata CIX IP Attendant Console 11/07Call Statistics Toolbar IconsInfo BarThe Info Bar is on the top of Call List

Strata CIX IP Attendant Console 11/07 9Call Processing 2Many of the calling features in this chapter take advantage

Call ProcessingAnswering Incoming Calls10 Strata CIX IP Attendant Console 11/07Answering Incoming Calls ³ To answer the highest ringing call,

Call ProcessingReleasing a CallStrata CIX IP Attendant Console 11/07 11³ To answer a specific call³ Highlight the call using the Up/Down arrows

Call ProcessingMaking a Call12 Strata CIX IP Attendant Console 11/07Making a Call³ To dial using the keyboard³ Type the number on the numeric keypa

Call ProcessingMaking a CallStrata CIX IP Attendant Console 11/07 13³ To dial a speed dial numberCall CompletionCall Completion codes are option

Call ProcessingMaking a Call14 Strata CIX IP Attendant Console 11/07BLF/DSS DialingThe Busy Lamp Field/Direct Station Selection (BLF/DSS) tab provi

Call ProcessingMaking a CallStrata CIX IP Attendant Console 11/07 15Note If your CTX telephone system is networked to another CTX system (using

Call ProcessingMaking a Call16 Strata CIX IP Attendant Console 11/07Directory DialingThe Directory tab lists the names, extensions, status, Voice M

Call ProcessingHoldStrata CIX IP Attendant Console 11/07 17Show Department/Show All1. Click Show Department to view the directory by department

TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”)Telecommunication Systems Division License AgreementIMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”)

Call ProcessingCall Transfer18 Strata CIX IP Attendant Console 11/07Call TransferBlind TransferBlind transfer is when you perform an immediate tran

Call ProcessingConference CallsStrata CIX IP Attendant Console 11/07 19³ To transfer a call to voice mailConference CallsJoining and Splitting a

Call ProcessingConference Calls20 Strata CIX IP Attendant Console 11/07³ To release the last party from a conferencing callSwitching Between Source

Call ProcessingPagingStrata CIX IP Attendant Console 11/07 21PagingYou can make paging announcements to a primary or alternate page zone. See yo

Call ProcessingCall Pickup22 Strata CIX IP Attendant Console 11/07Call PickupCall pick up provides a variety of ways for calls ringing at other sta

Call ProcessingCall Door PhonesStrata CIX IP Attendant Console 11/07 23Call Door PhonesNote You can assign one of the function keys (F2~F10 on y

Call ProcessingDoor Unlock24 Strata CIX IP Attendant Console 11/07Door UnlockCalls from Door Phones appear as a call in the call window. These call

Call ProcessingCall ParkStrata CIX IP Attendant Console 11/07 25Call Park³ To park a call³ To select primary park, alternate park, or retrieve³

Call ProcessingStatus26 Strata CIX IP Attendant Console 11/07StatusThe functions and descriptions for the Attendant status are as follows: FUNCTION

Call ProcessingStatusStrata CIX IP Attendant Console 11/07 27³ To change console, overflow, night mode or call forward (CF) destination status³

Toshiba America Information Systems, Inc.Telecommunication Systems DivisionEnd-User Limited WarrantyToshiba America Information Systems, Inc., (“TAIS”

Call ProcessingMessages Tab28 Strata CIX IP Attendant Console 11/07Messages TabThis tab enables you to view existing messages or add a new message

Call ProcessingMessages TabStrata CIX IP Attendant Console 11/07 29Message Waiting LightIf you call a busy telephone, you can set a Message Wait

Call ProcessingMessages Tab30 Strata CIX IP Attendant Console 11/07³ To retrieve messages for a userWhen the user calls the Attendant console, the

Call ProcessingContacts TabStrata CIX IP Attendant Console 11/07 31Contacts TabThis tab provides the complete contact listing for one individual

Call ProcessingContacts Tab32 Strata CIX IP Attendant Console 11/07

Strata CIX IP Attendant Console 11/07 33User Directory 3You can create/add/delete users to the Directory. The User Directory List view also enables

User DirectoryUser Directory Dialog34 Strata CIX IP Attendant Console 11/07The following operations are allowed in the directory list:• Clicking th

User DirectoryUser Directory DialogStrata CIX IP Attendant Console 11/07 35³ To change a directory entryThe fields are the same as described in

User DirectoryUser Directory Dialog36 Strata CIX IP Attendant Console 11/07Directory ListsYou can import and export files created in Excel into the

Strata CIX IP Attendant Console 11/07 37Control Panel 4This chapter explains how to set the console control features

Strata CIX IP Attendant Console 11/07 iContentsIntroductionConventions ...

Control PanelControl Panel View38 Strata CIX IP Attendant Console 11/07Control Panel ViewThe Control Panel view contains the Status, Prompts and Fe

Control PanelControl Panel ViewStrata CIX IP Attendant Console 11/07 39Position Busy/ActiveWhen there are multiple Attendant consoles to handle

Control PanelControl Panel View40 Strata CIX IP Attendant Console 11/07³ To create call forward menu itemsDate/TimeThe date and time can be set usi

Control PanelControl Panel ViewStrata CIX IP Attendant Console 11/07 41Prompts TabThis tab enables you to type in prompts for incoming calls thr

Control PanelControl Panel View42 Strata CIX IP Attendant Console 11/07Feature Keys TabThis tab is where you assign dialing sequences to the F2~F10

Strata CIX IP Attendant Console 11/07 43Call Statistics 5This chapter describes the types of information and repo

Call StatisticsCall Statistics View44 Strata CIX IP Attendant Console 11/07Call Statistics ViewCall Statistics View consists of an edit box with a

Call StatisticsCall Statistics ViewStrata CIX IP Attendant Console 11/07 45Notes• A user can select a date from current date to 30/31 days prior

Call StatisticsCall Statistics View46 Strata CIX IP Attendant Console 11/07

Strata CIX IP Attendant Console 11/07 47Administration 6This chapter discusses the features of the Strata CIX IP Attendant Console that apply to th

ContentsChapter 3 – User Directoryii Strata CIX IP Attendant Console 11/07Directory Dialing...

AdministrationAdministration View48 Strata CIX IP Attendant Console 11/07Administration ViewThe Administration view provides a view of administrati

Strata CIX IP Attendant Console 11/07 49The Admin tab contains the following sections:Notes• The Administrator can change all the above settings.•

AdministrationAdministration View50 Strata CIX IP Attendant Console 11/07Primary/Alternate TabEnables the Administrator to set one and only one Pri

AdministrationAdministration ViewStrata CIX IP Attendant Console 11/07 51User & Dept. TabEnables the Administrator to setup Login User Setup

AdministrationAdministration View52 Strata CIX IP Attendant Console 11/07BLF Network Control TabThis enables you to change the IP Address, port num

AdministrationAdministration ViewStrata CIX IP Attendant Console 11/07 53Answer Priority TabThis enables you to change the priority of certain t

AdministrationAdministration View54 Strata CIX IP Attendant Console 11/07BLF Sorting TabThis enables you to change the sorting order of the user di

AdministrationBackup Log FilesStrata CIX IP Attendant Console 11/07 55Backup Log FilesThis is an administrative function that is not performed f

AdministrationBackup Log Files56 Strata CIX IP Attendant Console 11/07

Strata CIX IP Attendant Console 11/07 57Appendix – Call ListThe call list view provides a list of calls and related information. The following attr

ContentsChapter 6 – AdministrationStrata CIX IP Attendant Console 11/07 iiiBLF Network Control Tab...

Appendix – Call ListBackup Log Files58 Strata CIX IP Attendant Console 11/07ReasonDirected Call The call is a direct dial call to the PDN.Dial 0 Th

Strata CIX IP Attendant Console 11/07 IIndexAabout this bookconventions virelated documents viiactivate incoming call 49add new user icon 7administ

IndexD ~ III Strata CIX IP Attendant Console 11/07pickup 22statistics view 44transfer 18call forward 27create menu items 40call park (enable) 50cal

IndexJ ~ OStrata CIX IP Attendant Console 11/07 IIIanswer 7backup log files 7blind transfer 7cancel msg waiting 7consult transfer 7destination 7dia

IndexP ~ TIV Strata CIX IP Attendant Console 11/07executive 13Ppage zonealternate 21emergency 21primary 21paging 21icon 7paging zones (assigning) 5

IndexU ~ VStrata CIX IP Attendant Console 11/07 Vadmin 48primary/alternate 50user & dept. 51BLF/DSS 14contacts 31directory 16feature keysF2~F10

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Strata CIX IP Attendant Console 02/06 vIntroductionThis guide is designed to provide instructions for the Strata CIX IP Attendant Console connected